Support
Questions, problems, data requests or reports: write to support@emberstory.app. We usually answer within 2 working days. Reports of illegal or harmful content are reviewed within 24 hours.
Restore purchases
Open the Shop or the Membership screen in Ember and tap Restore purchases.
Cancel a subscription
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Ember. Cancel at least 24 hours before the current period ends.
Delete your account
In Ember open Me, then Settings, and tap Delete account. This removes your profile, chats, memories, characters and balances. Active subscriptions must be cancelled in your Apple Account.
Report content
In any chat, open the menu and tap Report or Block. You can also write to us.